Will I see my portrait before it is made?
Yes. You will receive a digital proof for approval before production begins.
Can I request changes?
Reasonable revisions can be requested during the proof stage. Once you approve the proof and production begins, the order can no longer be changed or canceled.
What products can I order?
Our launch collection includes fine-art prints, matte framed portraits, gallery-wrapped canvas, framed canvas, pillows, blankets, memorial candles, ornaments, mugs, journals, totes, crewnecks, and hoodies.
Can I include more than one pet?
Yes, when the selected product supports it and your reference photo clearly shows each pet. A clear group photograph usually produces the most consistent result.
How long does it take?
Timing includes artwork preparation, proof approval, production, and shipping. Production begins only after the final proof is approved. Estimated shipping timing will be shown at checkout when available.
Will everything in my order arrive together?
Not always. Different products may be made by different production partners and can ship in separate packages.
What if my order arrives damaged or incorrect?
Contact us promptly through the Contact page and include clear photos of the item and packaging. We will review verified production or shipping issues for replacement.